Starr Partners Narellan - NARELLAN

About Starr Partners Narellan - NARELLAN

Whether you are looking to buy, sell, rent or invest in real estate, the highly personal approach that you will receive from the Starr Partners Narellan team will get you a great result, and make your real estate experience something you will enjoy and remember for years to come.

Our culture is one of inquisitive observation, deliberate action and constant review. Our brand is organic and evolving, always consistently delivered and at the forefront of communications.

Our core values are the foundation stone of our incredible organisational culture. It is the blood that courses through our company veins - the DNA that binds us. Without it, we are just another real estate group.

It is no secret that the best organisations in the world are the ones with the greatest cultures. Our culture is founded on respect, both for customers and colleagues and for the company itself, our direction and our contribution to our industry. We believe our values are integral to unlocking future success and so we live them out on a daily basis.

We are committed to the provision of a higher level of customer service. We believe that customer service should not be an extension of what we do, but an integral part of what we do. Our charter outlines what our customers can expect from us:

• We will always deliver on our promises
• We will be courteous, punctual and professional at all times
• Our well-trained, knowledgeable staff will treat you with respect, confidentiality and in a culturally appropriate manner
• We will always listen to our customers and take all issues seriously
• We are solution-oriented and work with our customers to address problems
• We will be prompt in our response to your enquiries, comments or complaints
• All emails & phone calls will receive a prompt response in line with our standards
• We will respond to suggestions from customers to improve our service
• We will maintian convenient hours of opening
• We will fix everything twice - once when the problem first occurs and second on finding a way to stop the problem happening again

At Starr Partners, we believe that we have a responsibility to both our employees and the communities we serve. We are creating tangible value for our people, customers and partners while driving social and environmental good.

Whilst we alone aren't capable of changing the world, we believe that we have an obligation to play our part, and whether big or small, it's certainly a step in the right direction. At a local level, our offices are a critical part of the communities they serve. They live and work there, and they are deeply committed to serving and supporting them through their work and community involvement. Contributing to communities, whether geographic, social or charitable, is an essential part of our business philosophy. We are frequently recognised for our philanthropic practices and have supported a number of worthwhile charities, including the National Breast Cancer Foundation.