LAST UPDATED: 22/Dec/2020
Accountability for Onward Transfer,
Data Integrity and Purpose Limitation,
Recourse, Enforcement and Liability.
Real Search. is responsible for the processing of Personal Data it receives under the Privacy Framework and subsequently transfers to a Third Party Service Provider acting as an agent on its behalf. We comply with the Privacy Principles for all onward transfers of Personal Data from Australia, including the onward transfer liability provisions. In certain situations, we may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Please be aware we may disclose Personal Data to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also disclose Personal Information if it is necessary in order to prevent, investigate or take action regarding illegal activities, or as otherwise required by law.
4. Questions and concerns
If you have any questions or concerns, or if you wish to access, update, amend, correct or delete, any of your Personal Information we store and process, please contact us at [email protected] (or via support e-mail of the Service you use) or by postal mail at: Real Search. Attn: Privacy Officer Suite 904, 84 Pitt Street, SYDNEY NSW 2000.
5. What information we collect
6. Data disclosure
We will always give you an opportunity to choose opt-out before your Personal Data is (1) disclosed to a Sub-processor (other than Real Search.’s representatives doing work at our direction, or a third party affiliated or associated with Real Search. and connected with providing services and its current business activity), or (2) to be used for a purpose that is materially different than that for which it was originally collected or subsequently authorized by you. The only exception to this choice for Personal Data would be where we are required to disclose your Personal Data pursuant to governmental or judicial order, law or regulation to meet national security or law enforcement requirements. We will enable our Customers to provide individuals with reasonable mechanisms to exercise their choices. To limit the use and disclosure of your Personal Information, please submit a written request by e-mailing us at [email protected] (or via support e-mail of the Service you use).
8. Accountability for Onward Transfer
9. Sub-processors (service providers)
We guarantee that we take reasonable and appropriate technical and operational measures to protect your Personal Information we collect and hold from loss, misuse and unauthorized access, disclosure, alteration, and destruction. While protecting your personal data we take into due account the risk involved in the processing and the nature of the Personal Data.
11. Data Integrity and Purpose Limitation
Real Search. will only collect and retain Personal Information which is relevant to the purposes for which the Information is collected, and will not use it in a way that is incompatible with such purposes unless such use has been subsequently authorized by the Customer. Real Search. will take reasonable steps to ensure that Personal Information is reliable for its intended use, accurate, complete, and current. We may occasionally contact you to determine that your Personal Data is still accurate and current.
Each data subject has the right to access, correct, amend, block or delete its Personal Data. The Company shall comply with any commercially reasonable request by Customer to correct, amend, block or delete Customer’s Personal Data, as required by Data Protection Laws, to the extent the Company is legally permitted to do so. If you wish to access, amend, or confirm that Real Search. has Personal Data relating to you, or if you wish to correct or delete your Personal Information if it is inaccurate, please notify us at [email protected] (or via support e-mail of the Service you use). If your Personal Data changes, or if you no longer desire our Services, you may correct, update, delete inaccuracies or request deactivation of your account by making the change within the ‘my profile’ section of the site or by e-mailing us at [email protected] (or via support e-mail of the Service you use). We will respond to your access request within 14 days. To request removal of your personal data from our testimonials or customer support forum, please contact us at [email protected] (or via support e-mail of the Service you use). In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
13. Recourse, Enforcement and Liability
Since we are committed to protecting your privacy as set forth in this Policy, Since we are committed to protecting your privacy as set forth in this Policy, if you think we are not in compliance with our Policy, or if you have any questions or if you wish to take any other action concerning this Policy or your Personal Information, we encourage you to contact us. We will investigate your complaint, take appropriate action and report back to you within 14 days. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, contact us at [email protected]
From time-to-time we may provide you the opportunity to participate in a survey within our applications or via e-mail. If you participate, we may require your name and e-mail address. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.
We allow you the option to integrate your live chat with third party add-ons. Please be aware that Real Search. is not responsible for any information that may be collected through these third party add-ons.
16. Data protection
Real Search. applies technical safety measures of the highest standards to protect the provided Personal Data against loss, destruction, misuse, unauthorized access or disclosure. The used measures and technology ensure complete safety of the Personal Data provided by the Customer. The Personal Data is available solely to the Customer or to a person indicated by him provided authorized access has been granted to that person. You control who you allow access to the LiveChat app by either selecting everyone or limited IP addresses. The security of your Personal Data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. Real Search. takes all necessary steps to update and modernize data protection system. No data transmission via the Internet, however, can guarantee 100% safety. When you enter information, such as credit card number, on our website or within our applications, we encrypt the transmission of that information using secure socket layer technology (SSL).
We may update this privacy statement to reflect changes to our information practices. If we make any significant material changes we will notify you by e-mail (sent to the e-mail address specified in your ‘owner’s account’) or by means of a notice on the website prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our privacy practices.
18. Data gathering entity
Conducting its activity, under the business name of Real Search. with its office: Suite 904, 84 Pitt St, SYDNEY NSW 2000, shall be the entity gathering Personal Data and other information.
19. Commercial transactions
We post Customer testimonials on our websites which may contain Personal Data. We use the ‘Twitter social plugin’ to display our Customers’ comments on our websites. In any other scenario we do obtain the Customer’s consent via e-mail prior to posting the testimonial to post their names along with their testimonials.
21. Community forum
Our websites may offer publicly accessible forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
22. Link to Other Sites
23. Terms and Conditions
Using offered Services rendered by Real Search., the Visitor and the Customer are obliged to comply with the rules contained in the Terms and Conditions available on our websites.