Help centre

Start here

There are three ways to start. Use whichever suits you.

1. Ask on the map. The home page is a 3D map with a search bar. Type what you want in plain English, such as “4 bedroom house under $1.2M in Parramatta”, and select Ask AI.
2. Browse by place. Go to properties for sale, for rent or sold, choose a state, then a letter, then a suburb.
3. Look up an address. Use Research an address to go to the page for one address, including homes that are not for sale.

Stuck? Ask Realbot, our AI assistant. It is the round chat button on the page. See Ask Realbot.

Search for properties on the map

Search

1. Type into the search bar (“Ask anything about property – suburbs, prices or growth”) and select Ask AI. Or select one of the quick buttons under it, such as Under $900K, 4 bed rentals or Recent sales.
2. Or select Search a suburb at the top of the page, type a suburb name, and choose it from the list. The same list has a button for suburb insights and market data.
3. Select Near me (the location button in the search bar) to search around where you are. Your browser will ask for permission first.
4. If you see a microphone button, your browser supports voice search, and you can say what you are looking for.

Choose what is shown

The buttons along the top of the map switch the markers on and off: For sale, Rent, Sold, Developments, Open homes and Auctions. For sale is on when the page opens.

Read and sort the list

• The Properties list shows how many results there are. Sort it by Relevant, Price low to high, or Price high to low.
• Select a property in the list, or its marker on the map, to see its details.
• The market numbers on the map show the median price and how many properties are in view.

Narrow the results

1. In the Properties list, select the filters button (Advanced filters).
2. Choose a property type, a price range, the fewest bedrooms, bathrooms or parking spaces, and any features such as a pool or air conditioning.
3. Select Apply filters. Select Reset to clear them.

See schools, parks, shops and transport

Below the search bar, select Schools, Parks, Shopping or Transport to show them near the area as markers. They come from Google Places. Select the button again to hide them.

Move around the map

• Zoom in and Zoom out, or use the scroll wheel or pinch.
• Toggle 3D switches between the tilted 3D view and the view from above. Reset view takes you back to where you started.
• Satellite and Hybrid change how the map looks. The theme button switches between light and dark.
• The orbit button starts a slow flight around the suburb. Flood zones, fire risk and radius search are marked “soon” and do not work yet.
• The Recently viewed button lists the properties you opened.

Look at a property and contact the agent

1. Select a property in the list or on the map. Its details open, with photos, price guide, features and the agency.
2. Select Enquire now to open the property’s page, and send your enquiry from there. It goes to the agency named on the listing, and the agency deals with you directly.
3. Select Save to keep the property. Saving needs a RealSearch account.
4. Check anything that matters with the agency. Prices, inspection times and availability are set by the agency and can change.

Seen something wrong? Use the Report data errors link near the bottom of the listing or property page. See Fix a problem.

Ask Realbot, the AI assistant

1. Select the round chat button on the page to open the assistant.
2. Type your question, or choose one of the suggested questions, and send it.
3. Ask follow-up questions the way you would ask an agent. Include the suburb, the state and your budget when you can.
4. Select the conversations button to see past conversations, and the search button to find a word in the one you have open.

What to ask

• “Show me 3 bedroom houses for sale in Parramatta under $900K.”
• “What is Craigieburn like to live in?”
• “Who are the agents in Marsden Park?”
• “What sold recently around 12 Smith Street, Epping?”
• “How much is stamp duty on $850,000?” Realbot works costs out with calculators and shows the working. It asks you for any numbers it needs.

Good to know

• Realbot can make mistakes, and it can sound sure when it is wrong. Check anything important with the agency or the official source.
• Its answers are general information, not financial, legal or tax advice.
• Stamp duty rules are checked for New South Wales, Queensland and Victoria so far.
• What you type is sent to an AI service. Do not type bank details, passwords or anything private.
• If you are signed in, Realbot may remember details you share, such as your state or savings. To clear them, ask Realbot to forget your details.

More in How AI is used on RealSearch.

Your account and saved properties

Create an account

1. Choose Register in the menu, or go to the sign-in page.
2. Enter your email address and a password, and register.
3. Open the email we send you and confirm your address. You can then sign in.

Sign in, and get back in if you forget your password

Sign in with your email address and password. If you forget the password, use Forgot password on the sign-in page and follow the email. If the email does not arrive, check your spam or junk folder.

What an account is for

• Saving properties. Your saved properties are under Wishlist in the menu once you are signed in.
• Buying reports.
• Posting a free listing.
• Letting Realbot remember your details between visits.

Research a suburb or an address

A suburb

• Open a suburb profile from Suburbs, or select the suburb on the map and choose suburb insights.
• Find a suburb lets you choose scores such as schools or safety and shows the suburbs that fit.
• Compare suburbs puts up to four suburbs side by side.
• Schools and catchments and Commute and amenities help you check a suburb for your family.
• Market trends takes you to the price guide and trends of a suburb.

Suburb scores are from 0 to 10 and come from suburb reports that were written with the help of AI. Each report shows its date. They help you compare suburbs and are not a measurement.

An address

1. Go to Research an address.
2. Type the street address into the search box and choose it from the suggestions.
3. Read the page. Where we do not know something, it says so. A value estimate is an automated estimate, not a valuation.

Buy a report

1. Sign in. You need an account to buy a report.
2. Open Property reports and insights and choose a report. Each page says what is in the report and shows its price.
3. Fill in anything the page asks for, such as the address, and add the report to your cart.
4. Check out and pay. The payment options are shown at checkout.
5. Your report is delivered as the report page says. A suburb profile report is sent as a link to your email address, and a comparative market analysis report is emailed when it is ready.

If a report does not arrive, check your spam or junk folder and the email address on your order. If it is still missing, contact us with the name of the report and your order details.

List a property for free

1. Create a RealSearch account and sign in.
2. Go to List a property for free.
3. Add the property type, bedrooms, bathrooms, parking, price guide, features, photos and videos.
4. Publish. Your listing goes live on RealSearch, and you can share its link.

Owners, landlords, investors and agents can all list for free. Each property must be real and available, and not already listed on RealSearch by someone else. Reward points have no cash value. Read the terms on the page before you start.

Find a rental, an inspection or a recent sale

• Properties for rent and rental inspections by state and suburb.
• Inspections and auctions, open inspections and upcoming auctions. Times are set by the agency, so check with the agency before you go.
• Recent sales near me: allow your location, or type a suburb, and see what sold in the last 12 months.

On an inspections page for a suburb, use the All inspections, For sale and For rent buttons to choose which inspections to see.

For rental advice, read the renting guide and tenant rights by state. To find who manages rentals in a suburb, see property managers.

Investment tools

• Find investment properties lists properties for sale in suburbs with a high rental yield. The yield shown for a property is an estimate: the suburb’s median weekly rent for a year divided by the price. It is before vacancy, costs and tax.
• Compare investment suburbs ranks suburbs by gross rental yield.
• The rental yield calculator and the cash flow calculator work out the numbers for one property with your own costs. They run in your browser and do not send or keep what you type.
• Read the investment checks before you buy.

For agents and agencies

• To get started, see For agents and Advertise with us, or list a property for free.
• Listings come from your agency. To correct one, fix it in your own system and it will update on RealSearch. If it does not update, contact us.
• To fix details on an agent or agency profile, contact us and tell us what to change.

Fix a problem

The map is blank, or says the 3D map is unavailable

• Use an up-to-date browser, and make sure JavaScript is on. The 3D map also needs WebGL, which is on by default in most browsers. Check that hardware acceleration is switched on in your browser settings.
• Try another browser or device, and turn off any extension that blocks scripts or maps.
• You can still use the site without the map. Browse from properties for sale, for rent or Suburbs.

My search finds nothing

• Select Reset in Advanced filters. A filter you forgot about can hide everything.
• Check which buttons are on along the top. For sale is on when the page opens, so turn on Rent or Sold if you want those.
• Try a wider area, a nearby suburb, or a simpler question.

“Near me” does not work

• Allow location for RealSearch in your browser. The permission is usually under the padlock next to the address.
• If your browser will not share your location, type a suburb on Recent sales near me instead.

A page says “not known”, or a suburb has no report

That is on purpose. We show what we do not know instead of guessing. Not every suburb has a suburb report yet.

A property, price or agent is wrong, or the property has sold

Listings are supplied by agencies and can be behind the real world. Check with the agency. To tell us about a mistake, use Report data errors near the bottom of the page, or see Report incorrect information. If you own the property, use I own this property or Update info on its page.

I cannot sign in, or I did not get the email

• Use Forgot password on the sign-in page.
• Check your spam or junk folder, and that you typed your email address correctly.
• Still stuck? Contact us.

Realbot is slow or shows an error

Wait a moment and try again, or refresh the page and start a new conversation. If it keeps happening, contact us and tell us what you asked.

A page is not found

The address may be old. Try the search bar, or start from properties for sale or Suburbs.

Keyboard and screen reader tips

• The menu, the footer, the calculators and the suburb tools were built to work with a keyboard and a screen reader. Use Tab to move and Enter to select.
• The 3D map is visual and may not work well with a screen reader. The pages under Suburbs, Sold and Rent give the same information as lists.
• Some older pages have not been checked yet. If you cannot use something, tell us. See Accessibility.

Still need help?

Use the form on the contact page, or email [email protected]. Our office is at Suite 904, 84 Pitt St, Sydney NSW 2000.

To help us help you, tell us the address of the page, what you were trying to do, what happened, and which browser or device you use. Please do not send passwords or bank details.

More answers: FAQ, How RealSearch works and Data sources and methodology.